8:00 Chairperson’s Recap Of Main Conference Day One

8:15 OPENING KEYNOTE: Developing Interoperable Standards: Industry Priorities And Regulatory Aspects

Cyber security, communications as well as coordinating operation of the bulk power system with new and emerging technologies for renewable sources, demand resources, electricity storage and transportation issues are all the aspects that need to be addressed in the process of development of new technology standards. What are the latest developments in this area? How will these new developments affect all the stakeholders? During this interactive presentation you will learn about:

• The accelerated framework for continued development on the initial standards for interconnected systems and devices that comprise the Smart Grid
• Priority action plans: Feeling the gaps for additional or revised standards
• Development and Implementation of a system for testing and certifying how the standards are implemented in Smart Grid equipment, processes and systems

Thomas Nelson
Project Lead
NIST

9:15STAKEHOLDERS PANEL DISCUSSION: What About The Customer? Part 1

The idea that the customer can quickly capture the energy savings that smart meters may provide, once they’re thoroughly integrated in homes and businesses, has been around for quite a while. Note the “may” — nobody is quite sure how the plan will in fact turn out. The latest complaints from the customer wary of the meter switch are challenging this notion; it is quite possible that consumers could be shouldering the costs of the transition long before they realized the savings. Putting aside controversial statements, what is the reality of smart meters deployment? What is the customer really gaining and what are the potential and real failures of the technology that is already in place?

During this interactive panel discussion you will have a chance to hear the various perspectives opinions on smart meters efficacy from the following:

• Consumer advocacy groups
• Utility Business Analysts
• Municipal and privately owned utilities
• Regulators

10:45STAKEHOLDERS PANEL DISCUSSION: What About The Customer?

Following the previous discussion you will continue the dialogue and in addition you will hear what solutions could be applied to the aforementioned challenges and what all the stakeholders can do to ensure that smart metering delivers on its promises to customers, utilities and the State. During this interactive panel discussion you will have a chance to hear the various opinions from:

• Consumer advocacy groups
• Technology providers
• Utility Business Analysts
• Municipal and privately owned utilities

11:30 Identifying And Demonstrating Long-Term Smart Metering Benefits To The Customer

One issue that is emerging during the implementation of smart metering at the micro level is the asymmetry of the benefits. The utility installing the meters gets some upfront cost savings, including much better control over their energy demand and higher visibility into consumer preferences/usage. However, the customer benefits seem to be at the margin. In addition, the situation is complicated by overall decreasing demand for electricity. In order to overcome some of these challenges, it is important to show the customer that through receiving a more accurate reading of their energy usage, customers now have the power to lower their bills. The task that utilities are left with is how not only to show the customers all the benefits from smart meters but also to help them to utilize them. Attend this interactive session and discuss the following HOT issues:

• Web Accessibility: Customers’ online access to detailed data on their energy use
• Money Saver: how to save money by reducing energy use during times of peak demand
• New Possibilities to come: home area network interface, automated management of home/facility energy use

George Potts
Vice President, Business Transformation
PEPCO Holding Inc.

1:30 The Impact Of Utility Telemetry Systems On Large Scale Meter Deployments: Broadening The Knowledge Of Existing Systems

Utilities have, over the past year, rushed to implement metering systems and the networks that connect them to the software applications that utilize the information. As these systems are implemented, it is important to acknowledge that metering systems and their communications architectures are not the only telemetry systems in place to support the business, and these other systems can impact the need for metering telemetry and the design of networks. During this interactive case study, you will:

• Gain comprehensive perspective on utility telemetry issues
• Learn about the impact of the telemetry on large-scale meter deployments
• Learn about time skew inherent in metering systems and it’s impact on the software the uses the data from the networks

Andy Zetlan
Director, Smart Grid Solutions
Telvent Utility Group

2:15 PANEL DISCUSSION: Developing Effective Strategies To Drive Changes In Customer Behavior

The most pressing challenge for utilities is educating consumers about the new approach to electric consumption. The issue becomes particularity pressing when the actuality of incorporating technology hits the residential home. What Strategies can utilities deploy to encourage consumer engagement in electric data management? Join this interactive discussion and receive answers to these and many other questions

3:30 STATE COMISSIONS UPDATE – Smart Grid Implementation

As economic regulators, Commissioners are likely to immediately ask questions about the potential costs and benefits of the Smart Grid. The estimated costs for smart grid vary widely; however, the State policymakers are concerned primarily with the costs and benefits to ratepayers in their State’s utility service territory. But the costs are not the only aspects of Smart Grid that are of importance to Commissioners. Attend this interactive session and learn the answers to the following:

• What financial implications are Commissioners considering?
• What are the consumer issues that Commissioners are concerned about?
• How are Commissioners addressing Federal Stimulus Funds?

Betty Ann Kane
Chairman
DC Public Service Commission

4:15 Transferring Meter Data Into Back Office: Establishing Communication Between Meter Data Management And Customer Care And Billing Systems

Latest results of the pilot projects have clearly demonstrated that proper communication between the AMI and MDM and CIS is imperative for the projects’ success. But what are the best ways to overcome existing bottlenecks such as internal standards and IT silos? The answer lies in a applying multi-step approach that goes beyond selection and deployment of technology. Attend this interactive session and gain additional knowledge on the following:

• Connections to meter systems
• Critical and Usage Validations
• Error Handling and Diagnostics
• Meter Data Access
• Revenue Protection
• Common Meter Data Repository
• Auditing and Reporting

Jamie Swails
Head of Network Data Operations
PGE

5:00 40 Ideas In 60 Minutes

A panel of experts will break down the tools and activities that have had the greatest impact on their respective business. The panel will also brainstorm next steps and outline key takeaways for the conference participants that can be applied immediately upon the return from the conference. The critical areas of discussion are:

• Best network solution
• Best metering data management system
• Best pricing strategy
• Best consumer education program

Don’t miss out this great Lessons Learned exchange and bring YOUR ideas to the table!

5:40 Chairperson’s Closing Remarks & End Of Conference